Privacy Policy

Last Updated: 25/08/2024

1. Introduction

Welcome to ECLIPSED WORLD ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.eclipsedworld.com (the "Website") or purchase products from us.

By using our Website, you agree to the collection and use of your personal information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of information about you:

  • Personal Information: Name, address, email address, phone number, payment details, and other information you provide when placing an order or creating an account.
  • Usage Data: Information about how you use our Website, such as your IP address, browser type, operating system, and browsing behaviour.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Marketing and Communication Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and deliver your orders, manage payments, fees, and charges, and to collect and recover money owed to us.
  • Customer Service: To provide customer support, manage returns, and resolve issues.
  • Marketing: To provide you with information about products and offers that may be of interest to you, in accordance with your marketing preferences.
  • Website Experience: To administer and protect our Website, including troubleshooting, data analysis, testing, system maintenance, and support.
  • Legal Obligations: To comply with legal obligations, such as keeping records for tax purposes.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third parties who provide services on our behalf, such as payment processing, delivery, IT services, and marketing assistance.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights and property.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, we may transfer your personal information to the third parties involved.

5. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside of the UK. We will ensure that any international transfers are carried out in accordance with the UK GDPR, including using appropriate safeguards to protect your information.

6. Data Security

We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data and receive a copy.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data where there is no good reason for us to continue processing it.
  • Objection: Object to processing where we are relying on a legitimate interest (or those of a third party).
  • Restriction: Request the restriction of processing of your personal data.
  • Data Portability: Request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at info@eclipsedworld.com.

9. Marketing Communications

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us at info@eclipsedworld.com. We will respect your marketing preferences and ensure that you no longer receive such communications.

10. Cookies

Our Website uses cookies to enhance your browsing experience and provide tailored content. For more information about cookies please visit https://allaboutcookies.org/

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this policy regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ECLIPSED WORLD
info@eclipsedworld.com